FAQ

  • WHAT ARE YOUR HOURS OF OPERATION?

    Shop Hours 4am - 2pm Monday trough Thursday

    4am - 12 noon Friday

  • WHEN ARE YOUR TRUCKS AVAILABLE TO DELIVER?

    Our fleet typically makes deliveries between 6:00am and 2:00pm Monday thru Friday.  Depending on your specific needs, however, deliveries can be made 24/7 if arrangements are scheduled ahead of time.

  • HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

    We have 48 x 40 and some other common pallets in stock.  We also keep 48 x 40 Heat Treated pallets in stock.  These pallets are available for pickup immediately or can be delivered the next day.  Other specialty sizes, new pallets, or heat-treated pallets may take up to a week or so to process and deliver.

  • WHAT IS YOUR REQUIRED MINIMUM ORDER?

    There is no minimum order but there may be a delivery charge for small orders under 100 pallets.  Otherwise you can always pick at our location.

  • CAN MY PALLETS BE PICKED UP AT MY LOCATION?

    Yes, but there may be a charge for picking up if the value of the pallets is less than the cost to send a driver and truck.

  • CAN I LEAVE AN ORDER ON THE ANSWERING MACHINE?

    Yes, we are a small company and our office personal is often out meeting with customers.  Just leave a message and we will call and confirm the order or deliver within the next day.

  • CAN I DROP PALLETS OFF AT YOUR FACILITY?

    Yes, if you come during our normal business hours.  Otherwise call ahead of time and we can make special arrangements for weekends or after hours.  Also, please call ahead of time if you need to use a loading dock so we can schedule an appointment and make sure a dock is available.

  • HOW DO I GET PAID FOR PALLETS I DROP OFF AT YOUR PLANT?

    Typically the forklift driver will give you a receipt for pallets dropped off.  Within the next day or two, our crew will go through the pallets to sort and grade them.   Once the pallets are graded, the office can send a check or keep a running total until your next visit.

  • I JUST NEED A FEW PALLETS FOR STORAGE OR MY BASEMENT... CAN WE GET SOME FROM YOU?

    We have several different sizes available for storage.  You can just come to our shop to see what pallets are available at different prices and pick out what you need.

  • WHAT IS THE TYPICAL PRICE OF PALLETS?

    Pricing can vary depending on size, used vs new wood, and multiple other factors.  To get an accurate quote, it's best to call or email us so we can build you a pallet that best fits your needs.

  • I’M NOT SURE WHAT PALLET I NEED ... CAN YOU HELP ME?

    The main factors in determining what you need are : size, weight of your product, weight distribution, usage (ie. Food grade pallets, industrial, storage, etc) and whether it will be shipped out of the country.  Please call us and we can guide you in the right direction and provide you with a quote.

  • WHAT IS YOUR METHOD OF PAYMENT?

    We accept check, cash, ACH, and credit cards.  Fees may apply to payments made by card depending on the size of the order.

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